An Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
Responsible for ensuring that the office runs smoothly. Oversee the collection and reconciliation of accounts. Backup all functions as needed for the smooth running of the operation. Exercise sound judgment in decision making during the course of business.
Essential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.
- Manage all general office functions
- Manage receptionist (e.g. performance management, goal setting, training, discipline)
- Reconcile accounts on a daily basis
- Oversee collections and place customer calls as needed
- Create and maintain sales and customer reports as needed
- Back up other staff members as needed
- Backup receptionist as needed
- Assist in will calls, including assisting in loading as needed
- Conduct physical inventory and reconciliation as needed
- Submit payroll hours to payroll weekly
- Compile month end reports and distribute monthly
- Audit weekly contract pricing for accuracy
- Elevate issues and concerns to District Manager as needed
- Staff clinics appropriately
- Be proficient in all areas of the office allowing you to fill in as needed
Job may require other duties as assigned.
Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level.
- High school diploma or equivalent
- College degree in related field preferred
- Five or more years of leadership experience
Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.
- Superior customer service skills
- Strong interpersonal skills, able to work with a diverse group
- Strong communication skills, written, verbal, phone etiquette
- Must be organized, detail oriented and self-motivated individual
- Ability to effectively handle multiple tasks at one time, while meeting deadlines
- Proven problem solving and analytical skills
- Proven record of effective negotiation skills
- Ability to create a sense of urgency within the team and for yourself
- Understanding of climate and market trends within industry
- High level of confidentiality
- Ability to effectively manage the work of others
- Employee is expected to adhere to attendance guidelines
Decision Making: Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.
- Directs and plans the work of staff members.
Work Environment: Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
- General office conditions.
Physical Requirements: Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Work effectively at a computer for up to eight hours per day.
- Regular attendance is a necessary and essential function.